Coaching Terms

Last updated

December 3rd, 2025

Welcome to Notes by Thalia, a brand of Thalassa Digital Ltd. Our Services are provided to you based on the following Terms & Conditions.

First of all, you can find our Privacy Policy on our site: https://notesbythalia.com/policies/privacy-policy/

You accept our Terms by:
- (a) continuing to use our services
- (b) paying for our services; or
- (c) written confirmation, including by email

Blueprint call terms

All sales for Blueprint Calls are final, and no refunds will be provided.
If you need to cancel your session for any reason, a minimum of 24 hours’ notice is required. With at least 24 hours’ notice, your session will be rescheduled to another available time.
Your session may only be rescheduled one time.
Cancellations made with less than 24 hours’ notice may result in the session being forfeited.
In the case of a no-show, the session will be forfeited and will not be rescheduled.
Arriving late will shorten the length of the session, as all appointments must finish at the scheduled time. To get the most out of your call, please be punctual.

Time zone & reminders

It is the Client’s responsibility to book their session at a time that aligns with their own time zone. I also encourage you to check all confirmation and reminder emails to ensure you don’t miss your session.
Please note that I will not be able to chase or remind you individually — if you miss your session, it will be marked as a no-show and forfeited.

Coaching program

This agreement will begin upon acceptance and will include a minimum of 12 sessions.
The Fee for the initial discovery call is £0
The Total Fee for 12 sessions is £1350 inclusive of sales tax
A full 12-week payment is due at the time of booking (unless otherwise arranged). This can be made by any debit or credit card via Stripe, a secure payment system.
Any late payments will result in the coaching program being put on hold.
All 12 sessions are to be completed no later than 120 days from the start of this agreement. Upon completion of the 12 sessions, the coaching relationship will be reviewed and renewed under discussion with the Coach and Client if desired.
The services to be provided by the Coach to the Client are coaching or tele-coaching, as designed jointly with the Client. Coaching is not advice, therapy, medical assistance or counselling. It may address specific personal projects, lifestyle changes, business successes, or general conditions in the Client’s life or profession.

Rescheduling/Late Attendance

I value your time and mine, so please give me a minimum of 24 hours’ notice if you need to reschedule a session for any reason.
All sessions that are cancelled with less than 24 hours’ notice will be forfeited.
Your sessions may only be rescheduled up to three times per 12 weeks.
In the case of a no-show, the session will be forfeited and not rescheduled.
Arriving late will shorten the length of the session, as all appointments must finish at the scheduled time. To get the most out of your call, please be punctual.

Time zone & reminders

Refunds

Due to the nature of my coaching services, I do not provide refunds. Should, in the unlikely event, a problem or disagreement arise, I will make every possible effort to find a solution.

Confidentiality

The Coach promises the Client that all confidential information provided by the Client to the Coach will be kept strictly confidential, and will only be disclosed with the Client’s consent, or as required by law, regulatory body or coaching industry requirements.
All sessions will be recorded for your use and review. These session recordings will be stored securely on Google Drive and can only ever be accessed by either the Client or Coach.
Please note, these recordings will be deleted from Google Drive at the end of our coaching relationship. If you wish to keep a copy of your sessions, you can download them directly from Google Drive

Coaching relationship

Throughout the working relationship, the Coach will engage in direct and personal conversations. The Coach seeks to be honest and straightforward in asking questions and making requests. The Client understands that the power of the coaching relationship is affected by the Client, and the Client agrees to commit to a powerful coaching relationship.
If the Client believes the coaching is not working as desired, the Client will communicate that belief and take action to return the power to the coaching relationship.
The Client acknowledges and agrees to the pivotal role of their commitment in the coaching process, recognising that optimal results are dependent upon active and dedicated participation.
To maintain a powerful coaching relationship, please make sure you attend every session from a Laptop or Computer and connect to Zoom using a stable Wi-Fi connection.
Any direct messages sent via Campfire or Pings will be responded to within 24 hours from the time the message was sent.
Please do not duplicate or share any of our materials made available to you

Guarantee

I am committed to your success and stand behind the effectiveness of my coaching services. I guarantee that if you, the Client, actively participate, show dedication, and put in the required effort throughout the entire duration of our coaching relationship, you will achieve significant progress towards your ideal outcome.
This guarantee is contingent upon:
- (a) The Client’s commitment to actively engage in the coaching process, complete assigned tasks and follow the provided roadmap.
- (b) The Client’s active participation in the coaching service. The Client must attend all scheduled coaching sessions.
- (c) The Client’s completion of all assigned tasks, action items and exercises outlined in the coaching session(s)
The guarantee does not apply if the client fails to fulfil their commitment, attend sessions, participate actively or complete assigned tasks as outlined in the coaching session(s). Additionally, it does not cover circumstances beyond the coach’s control, such as external factors affecting the client’s ability to pursue their goals.
The guarantee covers the entire 12-week coaching period. To be eligible for the guarantee, clients must complete the full program term.
Upon successful completion of the 12-week coaching program in adherence to the outlined Terms and Conditions, clients who do not feel they have made significant progress toward their ideal outcome may request further coaching at no additional cost until they achieve the desired outcome.
Any concerns or disputes regarding the guarantee will be addressed through a review and consultation process between the client and the coach.

Feedback

Your feedback is important to me. I seek to resolve your concerns quickly and effectively. If you have any feedback or questions, please contact me directly.
If there is a dispute between us, we agree to the following dispute resolution procedure:
- (a) The complainant must tell the respondent in writing, the nature of the dispute, what outcome the complainant wants and what action the complainant thinks will settle the dispute. We agree to meet in good faith to seek to resolve the dispute by agreement between them.
- (b) If we cannot agree on how to resolve the dispute, any party may refer the matter to a mediator. If the parties cannot agree on who the mediator should be, the complainant will ask the Law Society of England and Wales to appoint a mediator. The mediator will decide the time and place for mediation. We must attend the mediation recommended by the mediator, in good faith, to seek to resolve the dispute through mediation or other alternative dispute resolution processes.
- Any attempts made by the parties to resolve a dispute under this clause shall be without prejudice to any other rights or entitlements of the parties under these Terms, by law or in equity.

Acknowledgement and Disclaimer

I understand that I am working with Thalia-Maria Tourikis for professional life coaching at the agreed Fee.
You acknowledge that Thalia-Maria Tourikis is not a medical professional. As a Certified Health & Wellness Coach, I cannot provide healthcare, medical or therapy services or attempt to diagnose, treat, prevent or cure any physical, mental or emotional issue.
The information provided within the sessions is for informational purposes only and is not intended to substitute professional medical advice, diagnoses or treatment.
If you are in any doubt, please seek expert medical advice before using our Services.
Since professional coaching does not constitute medical consultation or treatment, health insurance will generally not apply.

Liability

You agree that our liability for the Services is governed solely by The Consumer Rights Act 2015 and these Terms. Nothing in these Terms removes your statutory rights as a consumer under The Consumer Rights Act 2015.
To the extent, I am able to at law, I exclude all express or implied representations, conditions, guarantees, warranties and terms relating to the Services or this agreement except those set out in this agreement.
To the extent I am unable to exclude liability; my total liability for loss or damage you suffer or incur is limited to and capped at us re-supplying the Services to you, or, at our option, us refunding to you the amount you have paid us for the Services to which your claim relates.
We will not be liable to you or anyone else in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you or anyone else in respect of any loss or damage including (without limitation) loss of or damage to income, business, profit, revenue, anticipated savings, contracts, personal belongings, commercial opportunities or goodwill.
We will not be liable to you or anyone else in respect of any loss or corruption of any data, database or software.
We will not be liable to you or anyone else in respect of any special, indirect or consequential loss or damage.
Neither of us is liable for a failure or delay in performing an obligation under this agreement to the extent that the failure or delay is because of an event beyond our reasonable control. If either of us is affected in this way, each of us will use our reasonable endeavours to minimise delays or interruptions.
The obligations under this clause will survive termination of these Terms.

Indemnity

I am liable for and agree to indemnify you in respect of any loss or liability which you suffer, incur or are liable for as a result of any breach of these Terms by us, our employees, contractors or agents.
You are liable for and agree to indemnify me in respect of any loss or liability which we suffer, incur or are liable for as a result of (i) any information you give me that is not accurate, up to date or complete or is otherwise misleading; or (ii) any breach of these Terms; or (iii) any damage to facilities and equipment that you cause through a wilful act or negligence.
You agree to cooperate with me (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our Services including but not limited to disputes, complaints, investigations or litigation that arise out of or relates to incorrect information you have given us.
The obligations under this clause will survive termination of these Terms.

Termination

Either party may terminate the agreement between us, by giving the other party 7 days written notice, or a shorter notice period if both parties agree in writing including by email.
I may terminate the Terms at any time in my sole discretion, if:
- (a) you act inappropriately, including but not limited to:
  - that defames, harasses, threatens, menaces, offends or restricts any person;
  - that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy; or
  - that would bring me or the Services into disrepute.
- (b) if our relationship of trust and confidence breaks down
- (c) for any other reason outside my control which has the effect of compromising our ability to work together; or
  (6) you owe amounts to me, that are unpaid following 14 days of the due date.
Either party may terminate the Terms if there has been a material breach of these Terms.
The accrued rights, obligations and remedies of the parties are not affected by the termination of these Terms.